Contact Information
Choose the best way to reach us. Our support team is available 24/7 to assist with your IELTS and SAT preparation needs.
Email Support
Live Chat
Available 24/7 on our platform
Phone Support
+1 (555) 123-PREP
Office Hours
Mon-Fri: 9AM-6PM EST
Send us a Message
Frequently Asked Questions
Quick answers to common questions about PrepUnity AI and our IELTS & SAT preparation services
How quickly will I get a response?
We typically respond to all inquiries within 24 hours. For urgent matters (test within 1 week), we aim to respond within 4 hours during business hours.
What information should I include in my message?
Please include your current test scores, target scores, test date, and specific challenges you're facing. This helps us provide more personalized assistance.
Do you offer phone consultations?
Yes! We offer free 15-minute phone consultations for premium users. Schedule one through your dashboard or request it in your message.
Can you help with both IELTS and SAT?
Absolutely! Our AI platform and expert team support both IELTS and SAT preparation. We can help you create study plans for multiple tests.
What if I need immediate help?
Use our live chat feature available 24/7 on the platform, or call our support line. For immediate study help, check our AI tutor feature.
How do I report a technical issue?
Select "Technical Support" as your subject and describe the issue in detail, including your device, browser, and any error messages you see.